The RASID Smart System aims to work as a total waste management solution for the emirate of Dubai through effective management and monitoring of waste transport services, thereby ensuring environment-friendly disposal and eliminating illegal dumping.
Call Centre and Online Services
The RASID Control and Monitoring Center is manned day and night by consultants who can assist callers in English, Arabic, Hindi and Urdu. All calls are recorded, monitored and reviewed frequently.
Registered companies can use the online services 24x7 by logging on using the registered username and password. Additional security features to prevent online fraud are incorporated. Services may get temporarily suspended due to record updation, technical maintenance or at unforeseen circumstances.
Both the Call Centre and the online service facility aim to:
The Help Desk assists all stakeholders to register their company and vehicles for RASID Online Services. Other essential assistance will also be extended to customers and their enquiries and concerns will be recorded and addressed.
The desk will operate in conjunction with the Call Center and Online Services. It will deal with issued tickets and help sort out any specific concerns related to the hardware, software and the financial administration of contract compliances.
The desk will facilitate receiving GPS sample devices from any registered waste management company and issue acknowledgements for the purpose of device verification.